Bridge Motorcycles Complaints Procedure

At Bridge Motorcycles, we are dedicated to delivering outstanding service and ensuring our customers are satisfied. If we fall short of your expectations, we encourage you to share your concerns with us so we can address them promptly and effectively.

Step 1: Contact Us

If you have a complaint, please write to us, providing the following information:

• Your full name and contact details (email, phone number, and address).
• Details of your complaint, including any relevant dates, times, and names of staff members involved.
• Copies of any supporting documents (e.g., receipts, correspondence, etc.).

Alternatively, you can email your complaint to [email protected]  or call us at 01392 260200 to speak with Dan Anthony.

Step 2: Acknowledgement of Your Complaint

Upon receiving your complaint, we will:

• Acknowledge receipt within [timeframe, e.g., 3 business days].
• Provide you with a reference number for your complaint.

Step 3: Investigation

Our team, will investigate your concerns. This may involve speaking with relevant staff members, reviewing documentation, and assessing the circumstances surrounding your complaint.

Step 4: Response

Once the investigation is complete, we will:

• Provide you with a detailed response, outlining our findings and any actions taken.
• Aim to resolve your complaint within 14 business days of acknowledgment. If we need more time, we will keep you informed of the progress.

We value your feedback and strive to learn from every complaint to improve our service.